Know your consumer rights
Trading Standards are there to ensure that anything you purchase is of an acceptable quality, safe and matches the product description.
Everyone has the same consumer rights regardless of age, so you have the exact same rights as everyone else.
Have you ever purchased something and not been satisfied with it? Or maybe you believe you have been misled by an advertisement? If so then this website/section will tell you what you should expect from shops/traders and their products, what you should do if your purchase does not meet your expectations and where Trading Standards can help you.
Test Purchaser
Become a test purchaser for Trading Standards and stop shops from selling to underage consumers! If you want to find out how contact Davinia Powell.
Davinia Powell - Communiy Safety Officer
Telephone: 01785 277380
E-mail davinia.powell@staffordshire.gov.uk|
Watchdog Alerts
Staffordshire Trading Standards run a Watchdog Scheme to help ensure people in the County are not being ripped off. Watchdogs receive alerts about new scams that everyone should be aware of. If you would like to receive watchdog alerts then contact our Community Development Team|.
Consumer Advice
Consumer advice and information in Staffordshire is now provided by Consumer Direct|. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities and by Government. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities and by Government
For Energy and post issues - Typetalk is available by dialling 18001 followed by the full Consumer Direct number you wish to call.
Further business advice and information can be obtained from:
Staffordshire County Council, Public Protection, Trading Standards, 14 Martin Street, Stafford, ST16 2LG
Tel: 08453 303 313
Minicom: 01785 854156
Email: businessadvice@staffordshire.gov.uk|
All of our information leaflets are available in a range of formats and languages, including Braille and large print. If this would be useful to you or someone you know, please contact us.
Learn more at the Consumer Rights/Community Development| Pages of Staffordshire County Council
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